Contact us

Our Customer Care team is based in Coalville, Leicestershire, and is open from 9:00am to 5:00pm from Monday to Friday.

Out of hours, we operate an emergency repairs service via the same number.

The team can help with:

Repairs

• job requests and queries
• basic planned maintenance queries

Housing services

• taking payments
• setting up payments by Direct Debit, Standing Order, and swipe card
• arrears queries and low-level agreements
• waiting list application requests and queries
• general housing advice
• account queries and statement requests

You can contact us by:

Email: enquiries@midlandsrural.org.uk

Phone: 0300 1234 009