How can we help you?
Our Customer Care team is based in Coalville, Leicestershire, and is open from 9:00am to 5:00pm from Monday to Friday.
Out of hours, we operate an emergency repairs service via the same number.
The team can help with:
- job requests and queries
- basic planned maintenance queries
- taking payments
- setting up payments by Direct Debit, Standing Order, and swipe card
- arrears queries and low-level agreements
- waiting list application requests and queries
- general housing advice
- account queries and statement requests
You can contact us by:
Phone: 0300 1234 009
Writing to us:
Whitwick Business Centre
Whitwick Business Park
Leicestershire LE67 4JP