How our service may change

How is the Association responding to the spread of the Covid-19 virus?

We are well prepared for disruption caused by the virus and have a tested business continuity plan. Our response will be ‘business as usual’, however, we have already taken some steps to prioritise the safety of residents and staff along with core business functions. Our aim will be to minimise disruption to our everyday activity and services. Where there is disruption, we would ask for your understanding and patience.

Are the offices still open?

Our office remains open, but we have reduced the level of staff in the office by enabling more mobile working. This decision will help to reduce the risk to staff of catching or passing on the virus. It will also help to safeguard the services we offer to residents and core business functions.

Some staff already mobile work and we have IT arrangements to support flexible working.  We have introduced new ways of digital working, including myhomeonline for residents. All of this means we are well prepared for this change to working arrangements.

Should I sign-up to myhomeonline, the resident portal?

If you have not already done so, we would ask that you now sign-up to use myhomeonline. The portal offers a range of self-service options and will help to minimise calls during what we expect to be a busy and pressurised time.

It is quick and easy to sign up, you can register using the following link.  If you need help, contact us and we can register for you.

Online links to useful information:

Advice published by the Government

Advice published by the NHS 

Advice published by the Citizen Advice Bureau 

Advice published by the Red Cross, including how you can support through volunteer work

Midlands Rural Housing is part of