Meet the management team

We are proud of the expertise that underpins Midland Rural Housing.

While our front line teams work in partnership with private developers, parish councils, local authorities, housing providers, and rural communities, our senior managers devise strategy and work with government organisations to influence housing policy and continuously improve investment into affordable rural housing.

  • Richard Mugglestone, Managing Director

    Richard joined the organisation in 2005 as the Project Delivery Manager, and became the Managing Director in 2018.

    Richard has significant knowledge and experience of strategic partnerships, policy shaping and key service delivery in rural housing.

    Richard oversees MRH’s provision of its rurally focused development, housing management, maintenance and customer care services for a range of partners. Underpinning all of this work is Richard’s passion for enabling rural homes for local people which allow support for communities and the rural economy.

    He is a member of the National Housing Federation’s Rural Alliance and is a regular visitor to Westminster, consulting with ministers on rural housing issues.

  • Ed Massey, Housing Services Manager

    Following  an MSc/Diploma in Housing from the London School of Economics, Ed has specialised in homelessness, housing advice, and housing management for both local authority and registered providers in London and the Midlands.

    He joined Midlands Rural Housing in 2005.

  • Philippa McKenna, Project Delivery Manager

    Philippa brings over 20 years' experience of working in the housing sector to Midlands Rural Housing.

    A specialist in all areas of housing management, development and construction, Philippa is passionate about making sure that high quality and well designed affordable housing is available to all those who need it most, particularly in rural areas.

    She is professionally qualified, and a member of the Chartered Institute of Housing.

  • Sue Haywood BA (Hons), Customer and Business Support Manager

    Sue has dealt with customer services within the housing sector for more than two decades.

    She manages a small Customer Care team and deals with complaints.

  • Neil Gilliver, Development Services Manager

    Neil has over 15 years’ experience in the social housing sector, with the last 13 years spent in the specialist area of affordable rural housing development.

    With a passion for delivering high-quality, innovative homes, Neil oversees all our new developments. His experience and knowledge ensure our developments are leading the way in providing greener, warmer and more energy efficient homes.

  • Michael Abell, Maintenance and Contracts Manager

    Michael oversees the maintenance team.

  • Jo Haigh, Communications and Engagement Manager

    Jo joined the team in September 2020.

    She oversees all our customer, staff and stakeholder engagement.

Midlands Rural Housing is part of