Housing services

With our knowledge of the region and all aspects of rented rural housing, we're ideally placed to provide housing management and maintenance services.

We manage and maintain more than 2,000 homes for our partners:

  • Housing management

    Our Customer Care team, based in Coalville, Leicestershire, gives residents of our managed properties a single point of contact.

    We deliver the following services sensitively and effectively, with clear service standards:

    • application of allocation policies
    • setting and reviewing rents and service charges
    • rent and service charge collection
    • control and management of empty properties (void control)
    • anti-social behaviour and tenancy enforcement
    • leasehold management
    • general advice and assistance on housing management issues
  • Housing maintenance

    Working closely with landlords and contractors throughout the Midlands, we deliver repairs as they're needed.

    Our dedicated customer care and maintenance teams provide a rolling programme of planned maintenance, such as the replacement of roofs, windows, kitchens and heating systems.

    We always provide target times and codes of conduct – part of our commitment to support and improve the rural communities we serve.

Get in touch

If you'd like to talk to us about taking care of housing management and maintenance on your behalf, please get in touch.