Christmas and New Year closure

Our offices are closed from 12 noon on 24th December 2019 and re-open at 9am on Thursday 2nd January 2020.

If you are a resident with an emergency repair please follow the instructions below, if you have a non emergency repair please report this via myhomeonline

An emergency repairs are those needed to avoid immediate danger to your health and safety or serious damage and destruction to your home.

This includes things like:-

  • Total loss of water (first please check the water authority website to see if it is a wider problem)
  • Unsafe electric fittings
  • Major/uncontainable leaks (please turn your stop cock off immediate)
  • Blocked mains drains (first please check with your water authority) - blocked drains, toilets, sinks/wash hand basins, baths, etc. are residents responsibility to clear

We will aim to make your home safe or prevent further damage. We may need to arrange a further visit to complete the repair.

Please call 0300 1234 009; if this number is unavailable call 0203 7013553 and you will be directed to our out of hours service.

We would like to wish you a Merry Christmas and Happy New Year