Office Closed on 19th August; 31st August & 1st September

We are closed on Wednesday 19th August for Staff Training.

We are closed for the bank holiday on Monday 31st August and Tuesday 1st September.


If you have an emergency repair (see below), please call 0300 1234 009 and select the option to report an emergency repair. Should this number be unavailable please call 0203 7013553.

What is an emergency repair

Emergency repairs are those needed to avoid immediate danger to your health and safety or serious damage and destruction to your home.

This includes things like:-

  • Total loss of water (first please check the water authority website to see if it is a wider problem)
  • Unsafe mains electrics (excludes  electrical appliances)
  • Major/uncontainable leaks (please turn your stop cock off immediate)
  • Blocked mains drains (first please check with your water authority) - blocked drains, toilets, sinks/wash hand basins, baths, etc. are residents responsibility to clear

We will aim to make your home safe or prevent further damage. We may need to arrange a further visit to complete the repair.

Please note: no heating or hot water is not classed as an emergency at this time of the year.

For all other enquiries, log onto myhomeonline or email us, and we will respond when we return to the office.

Thank you for your cooperation.